The E-zec team are without doubt our greatest asset. We rely on them to give patients the best experience possible. On the Road teams are carefully selected for their experience, expertise and their empathetic and cheerful patient approach. All personnel have enhanced Criminal Record Bureau checks, are driver assessed and undertake a full accredited in-house training programme.
Patient care training features heavily and is supported with annual refresher training to ensure we continue to offer the highest levels of patient care.
- Care: appropriate to every stage of a patient’s journey
- Compassion: patient care centred on empathy, kindness, respect and dignity
- Competence: experienced ambulance staff supported by regular, ongoing training
- Communication: ensuring we listen and there is shared decision making
- Courage: ideas sharing and willingness to speak up when things are wrong
I Hadn’t worked for E-zec long before I had moved up the ladder into a First Responder role and then again as a Blue Light driver working in the High Dependency Team with paramedics.
E-zec were fantastic as they not only gave me the opportunity to progress, but provided me with the training and development I needed in order to do so. Staff here are not left to stagnate, we are all given regular training every year which is vital in a job like ours as we need to ensure our training is always up to date.
I’ve progressed as much as I want to as I am in a job I love, working for a company I thoroughly enjoy working for.Stuart Sheppard
I started out as a call centre supervisor. E-zec is really good at developing their staff so it wasn’t long before going on the right courses meant I developed my skills to get a promotion. It really is a family run business which feels like a giant family, where everyone knows everyone else and supports each other.
You can always speak to a Director without fear of any repercussions, because the ethos here is that everyone is in it together to deliver a good service for patients.Lee Phillips
I transferred into E-zec in October 2013 having worked as an ambulance care assistant in the NHS, since then E-zec has really helped me move my career forward. My role now involves helping the local hospitals arrange patient transport and I help deal with any problems within a healthcare facility. I really enjoy it. It’s a great job and one I find very rewarding. I’m learning every day and want to move up the ladder to progress my career. I know that the company will guide and support me to achieve my goal.Hannah Smith
I was given training as soon as I joined the company and it wasn’t long before I gained a nationally recognised qualification: NVQ First Person On Scene Intermediate, which I’ve just had updated. I love my job and enjoy going out and about meeting new people every day.
It’s definitely a career choice I’d recommend especially for those with good people skills.Jonathan Sampson
I TUPE transferred into E-zec when they were successful in the award of patient transport for Dorset registered patients. Before my transfer from Poole hospital in Dorset my responsibilities involved dealing with people needing access to patient transport. When E-zec took over the service, I’d be lying if I said it wasn’t challenging during the first few weeks, as it really was, but the one thing that stood out was that the directors pulled together and mucked in as a team. The directors have a ‘hands on’ approach and were visible and operational from the beginning of the day to the end supporting the team.
It is a challenging role and every day is different but I love it.Beckie Lees