Customer Care

E-zec’s customer Care philosophy concentrates on the following aspects:

• Clinical Governance
  E-zec's Medical Consultant and IHCD accredited Training staff ensure that the skill levels of all personnel are regularly reviewed and always in-date. This also ensues that our staff groups benefit from regular update training and that all staff possess the highest level of clinical training at all times. E-zec’s personnel also receive regular training and awareness in E-zec’s Infection Control policies and procedures thereby ensuring that the cleanliness of vehicles and equipment is always to the highest standard.
• Quality Standards
  Using the latest technology in the form of data tracking, GPRS and map point planning aids, E-zec can provide an efficient and on-time service to our patients thereby reducing the negative effects to our clients of non-arrival or late arrival of patients. All operational personnel are instructed in the relevant quality standards applicable to our contracts and will manage the workload to ensure compliance with prescribed patient arrival and departure times.
• Complaints
  E-zec operates a 'zero tolerance' policy towards complaints. Attention to detail, maintaining optimum resource levels and meticulous management have resulted in E-zec having a negligible complaint profile. However, any issue raised is dealt with in a timely and professional manner and any lessons to be learnt are cascaded to the appropriate staff groups.
• Management
  E-zec’s management structure is designed to support our clients’ operations and to be flexible to patient needs. E-zec therefore promotes the concept of fully managed services, allowing our clients to be confident of a robust service that they can rely on to deliver.
• Risk Management
  E-zec’s retains a Health & Safety consultant who is responsible, in conjunction with our Director for H&S, in ensuring compliance at all levels. All staff are trained in all aspects of H&S relevant to their role and local managers are trained in carrying out risk assessments. Therefore patient care, vehicles and equipment, policies and procedures and management systems reflect the highest level of risk management processes that are required by our clients.