Patient safety is our utmost priority here at E-zec.
The Care Quality Commission’s (CQC) Essential Standards of Quality and Safety, underpins everything we do to ensure all our patients are transported safely.
We operate a robust approach to service governance that enables NHS Trusts to contract to us with complete confidence. We call it our Governance, Risk Management and Compliance structure.
Our Clinical Governance Steering Group has been established to ensure the highest levels of safety are maintained in all areas of operation.
The group headed by our lead Paramedic, is made up of key personnel from within our business and aims to provide commissioners with assurance that the utmost priority is given to both quality and safety. The group conducts regular audits relating to all aspects of the operation ensuring that established standards are and continue to be maintained. Policies and procedures are also renewed and amended in line with recommendations from our governing bodies.
Core representation for our Clinical Governance Steering Group is made up of the following staff:
- Lead paramedic
- Clinical training lead
- Director of Health and Safety
- National Operations Manager
- Local contract managers (where appropriate)
Quality and Compliance
As you would expect from an organisation such as ours, our operation is assured by a wide range of nationally and internationally recognised accreditations, which reflect our commitment to best-practice and excellent patient care. All our accreditations are also externally audited annually.
- CQC Assessed and fully certified (reg no: 1-320308367)
- ISO 9001 – Quality Management System – Fully accredited
- ISO 14001 – Environmental Management system – Fully accredited
- IHCD/EdExcel Training centres – Fully certified
- IG information governance
- NHS provider licence (Monitor)
E-zec takes a number of measures to ensure our risk management approach is robust and appropriate for the services we offer.
Led by our Paramedic lead and his team, our risk management system operates throughout all layers of our business, from the IOSH Health & Safety training provided to all management and supervisory staff, to our tried and tested Risk Management System itself.
Our Risk Management system is constantly evolving to meet the changing needs of our clients and is continually improved to provide a quality service.
COMMENTS FROM THE CARE QUALITY COMMISSION
The following comments are taken from a recent CQC inspection
We saw copies of the provider’s Customer Care Charter were carried on patient transport vehicles. This included information about consent and dignity, accessing information kept by the company and patient feedback systems.
The leaflet also included information about the Care Quality Commission, the Independent Complaints Advisory Service and the Health Service Ombudsman. This meant the provider made sure people using the service had the information they needed to comment on the service they received.