0800 622 6199 info@e-zec.co.uk

During October 2016, the Care Quality Commission carried out a full inspection on our Dorset operation. The inspection was a great success, with only minor actions to address. Overall the service is operating to a very high standard that we are very pleased with. The report describes the CQC’s judgement of the quality of care being delivered. It is based on a combination of what they found when inspected, other information known to CQC and information given from patients, the public and other organisations.

Wayne Spedding from E-zec commented:

“When I joined E-zec my remit was to support compliance and I eventually became the nominated CQC Responsible Individual. E-zec had already invested a significant amount of time, effort and money into compliance and received some very complimentary outcomes from CQC inspections. I was tasked with ensuring compliance was maintained at the level set and utilising my experience to further enhance the service. Although l’ am the main person accountable for compliance, it is a team effort and everybody’s responsibility to ensure it is adhered to. With this attitude we are able to deliver a safe, compliant service to our patients and customers”.

Summary of findings:

  •  There were reliable systems, processes and practices in place to protect adults, children and young people from avoidable harm. The patients we spoke with during this inspection told us they felt safe with the staff and in the vehicles.
  • We saw staff treating and caring for patients with compassion, dignity and respect.
  • One patient told us “I would give this service 10 out of 10”; another patient said “All the staff are very kind, patient and caring.” A relative we spoke with told us “The service is always good; the drivers are friendly and kind”.
  • Staff felt valued and proud to work for the service.
  • Patients told us they received a reliable service as crew members came on time, and they were not left waiting for long periods.
  • There was a clear vision and credible strategy to support quality care. We saw evidence that the key to good non-emergency patient transport was understood by the relevant staff.
  • The senior management team and other managers encouraged openness and transparency. Leaders encouraged appreciative, supportive relationships among staff.
  • There were reliable systems, processes and practices in place to protect adults, children and young people from avoidable harm. The patients we spoke with during this inspection told us they felt safe with the staff and in the vehicles.
  • Patients told us staff were kind and caring.
  • Staff respected the needs of patients, promoted their well-being and respected their individual needs.
  • We observed patients were treated with privacy and dignity at all times. Staff treated patients and relatives with compassion and kindness. This was also supported by the patients we spoke with.
  • Staff at the hospitals where the service transported patients to described E-Zec Medical- Dorset staff as
  • caring.
  • Patients who used services and those close to them received the support they needed to cope emotionally with their care.

Credit goes to the team who have worked extremely hard over the years to maintain the standard, of which is being mirrored across all contracted NEPT services operated by E-zec.